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Privacy Policy

Privacy Policy

This Privacy Policy explains how Verba House processes personal data in connection with its website and small-group language courses. It applies to visitors, prospective students, and enrolled participants who interact with the site, make an inquiry, or use our course services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, learning plan details, progress summaries, and communications sent through the website or by other booking methods. We may also process technical data such as device, browser, and usage information when the site is used.

The categories of data collected depend on the inquiry, enrolment, and course support requested.
02 · Sources

How We Collect Data

We receive personal data from forms, messages, phone calls, email, contact requests, center visits, and enrolment or course administration activities. We also collect limited data automatically through website operation, such as log data, cookie data, and similar technical records.

Most information is provided directly by the user, while some technical data is created during site use.
03 · Cookies

Cookies We Use

We may use essential cookies to support site security and core functions, preference cookies to remember settings, and analytics or similar cookies to understand how the site is used. Cookie lifetimes may be session-based or persistent, depending on their purpose.

Cookie use is limited to operational, preference, and basic measurement purposes.
04 · Controls

Cookie Controls

We use standard cookie controls for essential site operation and, where applicable, for analytics or preference functions. Users may manage cookies through browser settings and other device controls, but disabling some cookies may affect form submission, session continuity, or saved preferences.

Cookie settings can usually be adjusted in the browser, and some browser controls may limit site functions.
User Rights

Your Rights

Subject to applicable law, individuals may request access, correction, deletion, restriction, or review of certain processing activities. Where a request cannot be fully granted, we will explain the reason in general terms and any remaining options.

Available rights may vary according to the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, the requester should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details if needed to protect privacy, prevent misuse, or confirm the scope of the request.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including course administration, recordkeeping, dispute handling, and legal compliance. When data is no longer needed, we delete it, anonymize it, or restrict it where deletion is not immediately possible.

Retention depends on the purpose of the record and any legal, accounting, or operational need to keep it.
Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide additional notice through the site or by direct communication if appropriate.

We may revise this policy when our practices, services, or legal obligations change.
01

How We Use Data

Personal data is used to respond to inquiries, assess course level, match participants with suitable groups and timetables, confirm course terms, manage enrolment, administer lessons, prepare written learning plans and progress summaries, support guided practice, handle payments and records, maintain site security, improve service quality, and meet legal or accounting obligations.

We process data only where it is needed for a defined operational purpose.
02

Service Providers and Partners

We may share personal data with service providers and other operational partners that help us run the website, manage communications, process bookings, support payments, maintain records, or deliver course administration. These recipients may process data only for the tasks we assign and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are selected only to support the services we provide.
03

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or operations.

Legal disclosure is limited to what is necessary for compliance or protection of rights.

Contact Information

Privacy email
[email protected]
Telephone
+55 11 96457-8180
Mailing address
Rua Lourival Portella Natel, 221, 80610-250, Curitiba
Privacy contact
Use the contact details below for privacy questions, requests, or complaints about this policy.
Contact Page